TV2Broker Refund Policy

1. Overview

This Refund Policy applies to all subscription fees and optional license fees paid to Core Technology & AI Co. for the use of the TV2Broker software platform. By subscribing to TV2Broker, you agree to the terms of this policy.

TV2Broker is a software-as-a-service (SaaS) product. Fees are paid for access to the software, its features and integrations for the subscription period. No fees are charged for trading activity, trade execution or financial returns.

2. Eligibility for refund

You may request a refund within 5 days of the original subscription payment if:

• Your subscription was activated but you have not used the software or any of its features since activation.
• You have experienced a verified technical issue caused by TV2Broker that prevents you from accessing the software, and our support team was unable to resolve it within 5 business days.

Refund requests must be submitted through our official support channels at support@tv2broker.com or via the official TV2Broker Telegram support channel. Please include your account email, transaction date and reason for the request.

3. Non-refundable items

Refunds will not be issued for:

• Subscriptions that have been active and used after the 5-day period.
• Losses, missed opportunities, unfavourable trading results or any other outcomes connected to your use of third-party trading, brokerage or financial platforms.
• Fees for optional licenses or add-ons that have already been activated or used.
• Any situation caused by user misconfiguration, misuse, violation of our Terms and Conditions, or incompatibility with third-party services.
• Requests submitted through unofficial channels or without sufficient proof of purchase.

4. Processing of refund requests

Approved refunds are typically processed to the original payment method within 10 to 14 business days from the date of approval. Processing times may vary depending on your bank or payment provider.

Core Technology & AI Co. reserves the right to refuse any refund request that does not meet the conditions outlined in this policy or that appears fraudulent or abusive.

5. Changes to this Refund Policy

We may update this Refund Policy from time to time. The "Effective date" at the top of this page shows when the latest version came into effect. Continued use of TV2Broker after any changes means that you accept the updated policy.

6. Contact

For refund requests or questions about this policy, please contact:

Company: Core Technology & AI Co.

Email: support@tv2broker.com

Support is also available via our official TV2Broker Telegram support channel.